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  Public Ticket #1331577
Change in website
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  • Angela started the conversation

    I added some more products to my website, and I am not sure what has happened, but now the product description shows in the category (see url above). 

    Also, the product pages has gone funny, with buttons moved and the wishlist and buy for me button  gone. Here is an example

    https://cocoonhome.uk/product/highlife/

    Any idea why? I had a bit of code put in by someone but that was just to get rid of the Related Products and it was fine until I added a few more products.

  • Angela replied

    So, I got the person who put in some code to take it out, and that hasn't caused the problem.  Can you please help?

  • Angela replied

    Also, when you go into the product, the information text is squashed together and the buttons for buying, wish list and buy for a friend are misaligned/missing, and the +- sign on the quantity box has also disappeared

    Thanks

    Angela

  •  69
    Kerem replied

    Hi again Angela

    I understand, but It still looks like a customization failure. Grotte has this "product description on category view" by only the listing style button below:

    Otherwise should be a result of some customizations. Or maybe a 3rd party plugin causing this. You can try to disable all of the plugins but the ones recommended by our theme itself.

  •  69
    Kerem replied

    Angela, I realized another possibility: I see you've updated your WooCommerce to the newest version, 3.2.

    Could you please roll back to 3.1.2 and see if the problem persists? You can download previous versions of WooCommerce over here: https://wordpress.org/plugins/woocommerce/advanced/ ("Previous Versions" section at the bottom of the page.)

  • Angela replied

    Thanks. I  found the 3rd party plug in culprit.  It's WooCommerce Grid / List toggle by  jameskoster.  I'll roll wordpress back and take a look now.

  • Angela replied

    Hi

    Do I need to delete the current Wordpress plugin to upload the previous version? Will I lose the customised coding that has happened? I don't know a great deal about coding and web design!

  •  69
    Kerem replied

    If you've made any changes in WooCommerce's core files, yes, they will be lost. But you can download the ../plugins/woocommerce folder in your FTP before deleting it. So that would be your backup.

    Your data will be saved. BUT, it's always suggested to backup the database. Just in case.

  • Angela replied

    Thanks.  You've been a great help

  • Angela replied

    Hi

    I did what you suggested and it still doesn't display correctly.  It is a 3rd party plug in that was part of the package I bought from you, and I did't buy it all that long ago, so it shouldn't be going wrong already.  Can this be looked into? It is WooCommerce Grid / List toggle by  jameskoster

    If you look at the following links, you see the problem. 

    https://cocoonhome.uk/product-category/fabric/

    https://cocoonhome.uk/product/forget-me-not/

    However, when I deactivate it, it doesn't sort out the problems when you go into the product

  • Angela replied

    I have located the plug in that is creating the problems within the product pages.  It's 

    YITH WooCommerce Wishlist

    I have deactivated this, but now have no wish list.  I thought when purchasing a site from you, it would work for quite a few years, rather than a few months.

  •  69
    Kerem replied

    Angela, I re-launched the test site which I've set for you before:

    http://www.burnhambox.com/develop/shop/

    http://www.burnhambox.com/develop/product/test-product-for-angela/

    I'm using Grotte v.3.8 with WooCommerce 3.2 and all of the recommended plugins are active. Do you see any problems like yours? I guess not.

    You told me that there is another guy who works on some customizations. Are you sure that he made his job perfectly? Could you please install a fresh copy of Grotte and see if the problems persist?

    We can guarantee that our theme hasn't got any problems like you mentioned. And yes, you can use any of our items for a few years.

    By the way, there could be other problems because of the WooCommerce version (3.2) since we've not launched an update for it. And I talked about it like below:

    "Angela, I realized another possibility: I see you've updated your WooCommerce to the newest version, 3.2.

    Could you please roll back to 3.1.2 and see if the problem persists? You can download previous versions of WooCommerce over here: https://wordpress.org/plugins/woocommerce/advanced/ ("Previous Versions" section at the bottom of the page.)"

    I kindly ask you to not to use a defamatory language while asking help.

    Thanks for your understanding,

    Kerem Kandirali / Burnhambox

  • Angela replied

    Thanks so much.  The last person that did the coding I got them to remove it to check if it was what they did.  They did remove it and the problem persisted! I  may just get someone to fix bits using coding. 

    If I do install a new version of Grotte, will I loose all the previous customised coding? 

    I've deactivated the wish list.  It isn't essential, so that has dealt with one bit. I can always get a coder to take off the wording too.

    Thanks again for your help

    Angela