Public Ticket #1422044
instagram, footer, and WooCommerce questions


  • Ellie Mitcham started the conversation

    1. Instagram - how do I put in a 9 picture instagram widget like on demo website?

    2. footer - I have have changed around the footer but can't get it to look right.  Most of the options cut off part of the contact us email address depending on screen size. and I would like to center the text under the heading, but it is left justified

    3. Woocommerce - I received this message from WooCommerce after installing the WooCommerce theme.

    "Your theme (Robin) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme. "

    Below is the information they recommended passing on... not sure its helpful, but my question is do I need to do anything? Is it up to date? I have updated theme and plugins

    thank you,


    Z25 marketing

    ### WordPress Environment ###

    Home URL: http://439.899.myftpupload.com

    Site URL: http://439.899.myftpupload.com

    WC Version: 3.2.6

    Log Directory Writable: ✔

    WP Version: 4.9.1

    WP Multisite: –

    WP Memory Limit: 256 MB

    WP Debug Mode: –

    WP Cron: ✔

    Language: en_US

    ### Server Environment ###

    Server Info: Apache

    PHP Version: 5.6.30

    PHP Post Max Size: 65 MB

    PHP Time Limit: 300

    PHP Max Input Vars: 1000

    cURL Version: 7.45.0


    SUHOSIN Installed: –

    MySQL Version: 5.6.32

    Max Upload Size: 64 MB

    Default Timezone is UTC: ✔

    fsockopen/cURL: ✔

    SoapClient: ✔

    DOMDocument: ✔

    GZip: ✔

    Multibyte String: ✔

    Remote Post: ✔

    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.2.6

    WC Database Prefix: wp_fwgbrhdb58_

    Total Database Size: 5.92MB

    Database Data Size: 5.72MB

    Database Index Size: 0.20MB

    wp_fwgbrhdb58_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_woocommerce_log: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_bwg_album: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_bwg_album_gallery: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_bwg_gallery: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_bwg_image: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_bwg_image_comment: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_bwg_image_rate: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_bwg_image_tag: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_bwg_shortcode: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_bwg_theme: Data: 0.04MB + Index: 0.00MB

    wp_fwgbrhdb58_commentmeta: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_comments: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_links: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_nf3_actions: Data: 0.02MB + Index: 0.00MB

    wp_fwgbrhdb58_nf3_action_meta: Data: 0.02MB + Index: 0.00MB

    wp_fwgbrhdb58_nf3_fields: Data: 0.02MB + Index: 0.00MB

    wp_fwgbrhdb58_nf3_field_meta: Data: 0.05MB + Index: 0.00MB

    wp_fwgbrhdb58_nf3_forms: Data: 0.02MB + Index: 0.00MB

    wp_fwgbrhdb58_nf3_form_meta: Data: 0.02MB + Index: 0.00MB

    wp_fwgbrhdb58_nf3_objects: Data: 0.02MB + Index: 0.00MB

    wp_fwgbrhdb58_nf3_object_meta: Data: 0.02MB + Index: 0.00MB

    wp_fwgbrhdb58_nf3_relationships: Data: 0.02MB + Index: 0.00MB

    wp_fwgbrhdb58_options: Data: 1.13MB + Index: 0.05MB

    wp_fwgbrhdb58_postmeta: Data: 4.01MB + Index: 0.06MB

    wp_fwgbrhdb58_posts: Data: 0.33MB + Index: 0.05MB

    wp_fwgbrhdb58_termmeta: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_terms: Data: 0.00MB + Index: 0.01MB

    wp_fwgbrhdb58_term_relationships: Data: 0.00MB + Index: 0.00MB

    wp_fwgbrhdb58_term_taxonomy: Data: 0.00MB + Index: 0.01MB

    wp_fwgbrhdb58_usermeta: Data: 0.00MB + Index: 0.01MB

    wp_fwgbrhdb58_users: Data: 0.00MB + Index: 0.01MB

    ### Post Type Counts ###

    attachment: 238

    bwg_album: 2

    bwg_gallery: 2

    custom_css: 1

    customize_changeset: 3

    jetpack_migration: 2

    mc4wp-form: 2

    nav_menu_item: 5

    new_robin_slider: 4

    nf_sub: 4

    page: 17

    post: 4

    product: 2

    revision: 94

    wpcf7_contact_form: 5

    ### Security ###

    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.

    Hide errors from visitors: ✔

    ### Active Plugins (19) ###

    Beaver Builder Booster: by The Beaver Builder Team – 1.0.7

    Beaver Builder Plugin (Lite Version): by The Beaver Builder Team –

    Contact Form 7: by Takayuki Miyoshi – 4.9.2

    Contact Widgets: by GoDaddy – 1.4.1

    FD Feedburner Plugin: by John Watson – 1.48

    Insert Headers and Footers: by WPBeginner – 1.4.2

    Instagram Slider Widget: by jetonr – 1.4.0

    Jetpack by WordPress.com: by Automattic – 5.7

    New Robin Slider: by Burnhambox – 1.0

    Ninja Forms: by The WP Ninjas – 3.2.8

    Photo Gallery: by Photo Gallery Team – 1.3.67

    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.1

    Search Engine Visibility: by GoDaddy – 0.5

    WooCommerce PayPal Powered by Braintree Gateway: by WooCommerce – 2.0.4 – Not tested with the active version of WooCommerce

    WooCommerce Stripe Gateway: by WooCommerce – 3.2.3 – Not tested with the active version of WooCommerce

    WooCommerce Services: by Automattic – 1.9.1 – Not tested with the active version of WooCommerce

    WooCommerce: by Automattic – 3.2.6

    WordPress Importer: by wordpressdotorg – 0.6.3

    WP101 Video Tutorials: by WP101Plugin.com – 0.3

    ### Settings ###

    API Enabled: ✔

    Force SSL: –

    Currency: USD ($)

    Currency Position: left

    Thousand Separator: ,

    Decimal Separator: .

    Number of Decimals: 2

    Taxonomies: Product Types: external (external)

    grouped (grouped)

    simple (simple)

    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

    exclude-from-search (exclude-from-search)

    featured (featured)

    outofstock (outofstock)

    rated-1 (rated-1)

    rated-2 (rated-2)

    rated-3 (rated-3)

    rated-4 (rated-4)

    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #770 - /shop/

    Cart: #771 - /cart/

    Checkout: #772 - /checkout/

    My account: #773 - /my-account/

    Terms and conditions: ❌ Page not set

    ### Theme ###

    Name: Robin

    Version: 2.6

    Author URL: http://www.burnhambox.com

    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

    WooCommerce Support: ✔

    ### Templates ###

    Archive Template: Your theme has a woocommerce.php file

    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

    Overrides: robin/woocommerce/loop/pagination.php




    robin/woocommerce/single-product-reviews.php version 2.3.2 is out of date. The core version is 3.2.0

    Outdated Templates: ❌Learn how to update

    ### Braintree (PayPal) ###


    Tokenization Enabled: –

    Debug Mode: Off


  •  80
    Kerem replied

    Hi Ellie

    1. First of all, please ensure that you've installed and activated the Instagram Slider Widget plugin.

    Then navigate to "Appearance > Widgets" and drag "Instagram Slider" to the "Instagram Slider - Shortcode Generator" area.

    After you're done with your settings, click Save and you'll see the shortcode over there:

    To insert 9 images, don't forget to set "Number of images to show" to 9 and "Number of columns" to 9 as well. We generally use the settings below on our demo sites:

    2. First, please go to "Appearance > Customize > 12. Footer > 12.2. Widget Columns" and choose "3 Columns". This will make all of your widgets centered, because you're using only 3 widgets. And if you'd like to reduce the empty space, you can add the following CSS into the "Additional CSS" field on your customizer:

    .footer-widget-area { max-width: 1200px; margin: 0 auto; }

    Finally, to center the e-mail address, use the CSS below:

    .widget-item-footer.wpcw-widget-contact li { text-align: center; }

    3. Please ensure that you're using the latest version of Robin (2.8). You can download & install the latest version in your "Downloads" section on ThemeForest. By the way, the latest WooCommerce update we made was not a major one. If you wish, you can keep your current setup.

  • Ellie Mitcham replied

    I thought I had an updated version. But looking through tickets, I must not be! Thank you.

    And, how can I put 3 WooCommerce products on each line in the shop?

  •  80
    Kerem replied

    Hi again

    Well, Robin only has 2 columned shop but if you have to change that, please go to "Appearance > Editor" and open functions.php file from the right hand side. Then look for the line below:

    return 2;

    Replace it with the line below:

    return 3;

    Save the file and you should be OK. But please keep in mind that this may cause unexpected styling issues.

  •   Ellie Mitcham replied privately
  •  80
    Kerem replied

    1. You're welcomeCould you please try the CSS below?

    @media all and (min-width: 860px) {
    ul.products li.product {
         width: 50% !important;
         margin-right: 0px !important;
         padding-right: 0px !important;
         padding-left: 50px !important;
    }  ul.products li.first {
         padding-right: 50px !important;
         padding-left: 0px !important;
         clear: left !important;

    If you increase the 50px values, the spacing will be more. Default values are 10px.

    2. Just add this CSS:

    .widget-item-footer.widget_text { text-align: center; }
  • Ellie Mitcham replied

    Thank you! That was perfect.

    I downloaded the current version of Robin theme, but it did not fix this issue.  

    "Your theme (Robin) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme."

  •  80
    Kerem replied

    Hey again

    No worries, right now there's nothing to affect your site. We'll just update the version info of those 2 files and error will be gone:


    You'll get notified when the new version of Robin is ready. As I said, you can continue to use the theme without any issue.

  •  80
    Kerem replied

    Hi there

    This is a friendly reminder to let you know that your support period has expired for your theme, Robin.

    If you wish, you can renew it from your Downloads section on ThemeForest or directly from the item page: https://themeforest.net/item/robin-cute-colorful-blog-theme/14429654

    Best Regards,